Commercial Bank - Business Analysis & Reporting Manager- Executive Director
Executive Director â€“ Business Analysis & Reporting Manager
Commercial Banking (CB) delivers extensive industry knowledge, local expertise and dedicated service to more than 30,000 global clients, including corporations, municipalities, financial institutions and not-for-profit organizations along with nearly 35,000 real estate investors/owners.
Within CB, there are multiple mission-critical functions that provide business support services to run the bank. For these functions, a strategic priority is to ensure that we have best-in-class management metrics, analytics, and reporting programs in place to optimize operational performance, enabling continuous improvements in planning, efficiency, service, and control. The successful candidate will join a global Data, Analytics and Tools (DAT) group supporting one or more of such functions.
Partner with the Operations Executives in setting a strategic plan and optimizing performance of business management reporting programs. Key responsibilities include defining and publishing monthly business reviews, volume capacity modeling & forecasting, unit cost allocations, productivity, quality control, client experience, employee scorecards, etc.
Thoroughly define and document core metrics definitions and align on authoritative sources; ownership & accountability for data quality and controls
Manage a high-volume and high-complexity reporting & analytics book of work, leveraging rigorous project management discipline
Develop a deep understanding of systems and processes in order to extract insights from existing data while identifying and recommending IT enhancements to improve data quality; develop strong partnerships with IT application owner and data management teams to align on a roadmap for continual improvement
Lead an innovation agenda, continually seeking to leverage the best available tools & techniques to improve the value and efficiency of business management reporting
Manage a ~10 FTE global MIS organization. Continually refine team operating model and partner with DAT leaders in goal-setting, recruiting, retention, and people development agenda at a senior manager/manager-of-managers level
Ability to serve as a strategic business consultant, working with executives to guide improved business performance through data versus only providing reports
15 years of total experience within MIS, Analytics, Business Management, and/or Finance roles; demonstrated ability to define operating model and build high performing teams in support of operational process monitoring & optimization. Experience supporting loan origination / servicing operations businesses preferred
Experience in enterprise-level program management, with history of leveraging robust project management discipline to deliver complex initiatives
Excellent communication and global client partnership ability
Competent in the use of data technology to solve complex business problems, with hands-on expertise in use of multiple data analytics toolsets and database platforms; examples include Qlik, Tableau, Python, R and SQL etc.
Demonstrated success in recruiting, retention, people development, and performance management at a manager-of-managers level
BA / BS; advanced study / quantitative focus a plus
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.