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Operations Associate

Arlington, TX

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Business Operations Associate Analyst
Role and Responsibilities:

This position is part of our client services team and will work with prospects and existing customers on sales opportunities and client implementation projects. This position will be responsible for gathering and converting business requirements into solution proposals and implementation project requirements. This position is remote based.

Conduct internal and external prospect and client interviews to gather business requirements and convert these to documents for consumption by our implementation and/or development teams
Become knowledgeable on the Lumeris offerings and assist in formulating and documenting solutions for prospects prior to the sale and during implementation projects as well as for existing clients as opportunities are identified
Participate in client projects to assist in the implementation of business requirements including involvement in requirements management and traceability
Define methods and procedures for improving current processes and implementation timeframes
Review manual and automated processes periodically to identify improvement opportunities
Perform project management responsibilities on an as-needed basis

Experience - Qualifications - and Education:

At least one (1) to five (5) years of experience working as a Business Analyst
Extensive experience gathering and documenting business requirements; experience within a waterfall project delivery method preferred
Experience working within a customer organization leveraging strong interpersonal skills to enable interaction with and gathering requirements from various business areas
Strong workflow analysis skills and the ability to identify customer needs, analyze them against available solutions, and identify gaps
Strong oral and written communication skills including the ability to write reports, proposals, business specifications, user stories, use cases, procedures, and correspondence
Ability to work independently and in team environments to meet deadlines and produce quality results
Able to travel up to 50% as needed

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