Noble Dialer Analyst
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Union Bank is looking for a Business Analyst with experience using the Noble Systems Platform. The candidate will manage the support of the platform including production support, system maintenance and upgrades, custom scripting, project management and vendor support relationship. On-call support to respond to incident records will be necessary.
Analyze and resolve production support issues reported by various business units that utilize the platform.
Manage system upgrades and fixes while maintaining minimal impact to the business through planning and communication.
Partner with business users to understand need and develop a strategy to deliver on these needs.
Participate in enterprise projects by representing the Noble platform from a technology perspective.
Act as the liaison between other technology business units to resolve problems or implement projects.
Act as the SME for the platform to assist the business in solving complex problems.
Manage and monitor automated jobs.
Develop or partner with the vendor to develop new custom code as needed.
Maintain the relationship with the Noble Support team.
Execute change management activities supporting production deployments for projects and other changes.
Two-year degree in Computer Science, MIS, or related area, or equivalent work experience.
4 years of experience working with the Noble Dialer (2 years in an administrator capacity). Experience with Composer, Harmony, is highly preferred.
3 years of database management experience (PostgreSQL preferred).
3 years of working in a Linux environment.
Have an understanding of Web Server configurations.
Strong problem-solving skills and have the ability to mentor others.
Project-based experience in developing complex business solutions.
Strong written and verbal communication skills, including the ability to effectively collaborate with multi-disciplinary groups at all organizational levels.
Proficient in MS Office suite including, Word, Excel, and PowerPoint.
Must be self-motivated with the ability to accomplish tasks independently.
Ability to effectively work with a globally distributed cross-functional team.
Flexibility to work during change windows and night/weekend coverage, as required.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Systems / Technology
Noble Dialer Analyst
MUFG Union Bank
MUFG Union Bank Jobs