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Job Details

Business Systems Analyst - Sales Technology - Remote

Company name
Humana Inc.

Portsmouth, NH, United States

Employment Type

Business Analyst, It, Sales

Posted on
Feb 03, 2022

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Job Information


Business Systems Analyst - Sales Technology - Remote



New Hampshire


The Business Systems Analyst performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Business Systems Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


The Business Systems Analyst formulates and defines systems and objectives based on user needs, a good understanding of applicable business systems and industry requirements, as well as collaborative understanding of related tools and systems. Devises or modifies procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Validates benefits achieved from solution implementation. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Being the voice of the tool for all sales channels

External sales channels (Independent, strategic partners, call centers)

Internal sales channels (Field and Direct Marketing Services (DMS))

Creating agent communications

Working with organizational change management and other communication teams for planned communications

Sending incident and resolution notifications from SET (Sales Enabling Technology) retail email box

Collaborate with impacted parties, including but not limited to:

Agent Support Unit

Account Executives

MarketPoint (Sales) Training

Project Management Office

Production System Maintenance group (PSM)

Testing teams



Intake requests and prioritizing enhancements

Daily operations

Working escalated tickets

Collaborating with IT teams

Attend daily standup calls to answer any questions that the Development team may have for the current sprint

Story writing

Sprint planning

Release planning

Post production validation (PPV)

In addition to being a great place to work, Humana also offers industry leading benefits for all employees, starting your FIRST day of employment. Benefits include:

Medical Benefits

Dental Benefits

Vision Benefits

Health Savings Accounts

Flex Spending Accounts

Life Insurance


PTO including 7 paid holidays, two personal holidays, one day of volunteer time off, 23 days of annual PTO, parental leave, caregiving leave, and weekly well-being time

And more

Required Qualifications

Experience using ad-hoc query tools and data repositories that support data extraction and manipulation (i.e. SQL, Access, Power BI, etc.)

Experience in problem analysis and process optimization

Experience writing, grooming and testing user stories

Experience with Microsoft office suite including Word, Excel, PowerPoint

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bachelor's degree

Knowledge of Systems Development Life Cycle

Problem solving and consultation within complex environments

Trained in SAFe Agile techniques for a Product Owner role

Demonstrated experience using Power BI and/or Power Automate in a Citizen Developer or Developer capacity

Demonstrated experience with process documentation and re-engineering

Demonstrated experience with user interface (UI) and user experience (UX) design

Lean certification

Six Sigma certification

Knowledge of Waterfall and Agile Development Methodologies

Working knowledge of one or more Sales Enabling Technology tools/systems

Experience with Visio and SharePoint

Additional Information

For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

Provide proof of full vaccination, including booster or commit to testing protocols

*OR  *

Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Work at Home/Remote Requirements Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance is required.

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m (satellite and/or wireless internet connections are NOT permitted for Work at Home roles) and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome


Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Humana is more than an equal opportunity employer, Humana's dedication to promoting diversity, multiculturalism, and inclusion is at the heart of what we do in all of our Humana roles. Diversity is more than a commitment to us, it is the foundation of what we do. We are fully focused on diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all of the other fascinating characteristics that make us each uniquely wonderful.

Scheduled Weekly Hours


Company info

Humana Inc.
Website :

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