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IT Business Analyst

San Antonio, TX

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iHeartMedia IT has begun a massive shift in the way we operate away from the traditional on-prem, dedicated infrastructure approach and towards the more flexible world of public cloud, agile development and CI/CD. This is a profound shift for us that has included big changes in our culture, skills and toolset. It affects the way we think about development, procurement, project/integration and operations. Along with the huge opportunities to increase our speed, flexibility and efficiency, this shift also presents challenges in rethinking the way we work.
As the Business Analyst, you will be an integral part of the Service Delivery team to enhance and build our operational processes, infrastructure, and leading edge innovations. We are looking for a strong leader who is passionate about collaboration, advancing our technology, and being part of making our company and teams successful. You will be highly motivated for success, highly self-managed, adept at advanced problem solving, and data driven.
You will be working closely with all our operational teams and our customers to collect business requirements, manage stakeholder expectations and ensure a high quality product delivery to our customers. You will be required to work with both technical and non-technical people across different levels of the organization and are comfortable interviewing various stakeholders to capture the right information.
Elicit requirements from stakeholders using interviews, requirements workshops, surveys, site visits, etc
Work closely with the product manager/stakeholders to document the project’s business requirements and support efforts
Collaborate with stakeholders to get stakeholder buy-in of business requirements
Deliver valuable documentation for requirements, current and future state processes, workflows, training material, knowledge articles, and process improvements
Able to breakdown complex technical concepts to non-technical users
Work closely with operations teams on functional testing and validation of products
Potential training of end users on new products or processes
Facilitate our agile processes – grooming, prioritization, retrospectives, etc.
Continually seek ways to optimize and improve all operational aspects of our IT solutions
Assist in our Release CAB and maintenance of our release processes
Assist in gathering reporting for auditing
You Have:
Bachelors Degree or equivalent experience
Ability to learn products and concepts quickly and thoroughly
Analytical and structured thinking/problem solving – understanding true root causes, effective counter measures and continuous improvement practices, attention to detail
Hands on experience using agile tools – preferably Jira/Confluence/Service Now PPM
Experience working in Service Now both on front end, reporting, and technical view
Data visualization and presentation tools experience is a plus – Tableau, Service Now report building, performance analytics
Excellent presentation skills to a diverse audience group – technical and non-technical users
Test planning, develop test suites and perform functional validation of software
Excellent communication skills – verbal/non-verbal
Excellent documentation skills in various medias
Highly organized, exceptional problem solving skills, ability to multitask and manage competing priorities
Proven experience leading projects and delivering against commitments and timelines
Ability to work independently, and strong desire to overcome challenges
Data driven and results oriented
Effective negotiation skills to resolve conflicts and meet business objectives
Ability to work in a fast-paced and dynamic environment
San Antonio, TX: 20880 Stone Oak Parkway, 78258
Position Type
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
Our organization participates in E-Verify. Click here at **** to learn about E-Verify.
Current employees and contingent workers click here at **** to apply and search by the Job Posting Title.
**MEMBERS ONLY**SIGN UP NOW***. is one of the leading global media and entertainment companies specializing in radio, digital, outdoor, mobile, live events, and on-demand entertainment and information services across the nation and providing premier opportunities for advertisers.
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