Business Intelligence Analyst E-Commerce

Profile

Warby Parker is on the lookout for a Business Intelligence Analyst to play a key role in powering data-driven decision making in our digital business. As a member of the E-Commerce Business team, you’ll identify trends and high-impact opportunities to accelerate the business by growing traffic, conversion, and revenue across our digital platforms. Your data-first perspective will contribute to our business strategy, analysis, reporting, and planning. You’ll keep key stakeholders informed on e-commerce business performance and how our customers engage with and buy on our digital platforms. Your customer advocacy will emphasize surfacing actionable learnings to enable cross-functional plans.

Our ideal candidate is obsessed with understanding customer behavior and gifted at translating complex analytics into concise insights and recommendations for the business. Do you have a genuine passion for Warby Parker and the intersection of analytics, retail, and social innovation? Cool—read on!

What you’ll do:

Improve e-commerce business performance by reporting on business KPIs, translating them into learnings and recommendations to share with the e-commerce leadership team and key stakeholders

Shape our e-commerce business strategy through data:

Surface insights and potential actions to drive traffic, conversion, and basket size

Size potential opportunities

Synthesize results and learnings from tests

Identify commercially important business and customer behavior trends by building analyses across varied data sets

Analyze customer journeys to inform optimization (including roadmap investments and prioritization)

Partner with business planning functions to improve accuracy of e-commerce forecasts, including creation of benchmarks to identify financial opportunities and risks

Translate business analytics needs into data requirements to inform development of processes and tools

Who you are:

Backed by 5 years in business analytics or relevant professional analytics roles

A highly analytical and intellectually curious learner with a passion for e-commerce and understanding customer behaviors

A strong verbal and visual storyteller who is able to translate data into clear, actionable takeaways and recommendations for diverse audiences

A strategic thinker who can organize and simplify complexity

A people-person who can form and maintain relationships with key influencers, insiders, and partners—and has the track record to prove it!

Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

Previous DTC retail and/or digital commerce experience

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be.

We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby.

Transparency is what we’re all about, and our annual

Impact Report and Racial Equity Strategy

lay out how we’re sticking to these values.

Company info

Warby Parker
Website : http://www.warbyparker.com