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Job Details

Sr. Technical Business Analyst- Hybrid Role

Company name
ARK Solutions, Inc.

Raleigh, NC, United States

Employment Type

Business Analyst, It

Posted on
Mar 13, 2023

Valid Through
Jun 26, 2023

Apply for this job


The client is seeking a Sr. Technical Business Analyst to a system upgrade. 


The client system is based on mainframe technology and utilizes batched based flat file data transfers. The client system will be based on Oracle Software as a Service (SaaS) and utilizes Application Programing Interfaces (APIs). client systems currently interface with client.

client will need to upgrade the interfaces for a case management system and client relationship management system from interfacing with client This senior technical Business Analyst role will work with the business, vendors, and other stakeholders to document the gap in functionalities for implementation of new interfaces, support the business process and technical business analysis. The BA will use client. Department of Information Technology Business Analysis Team tools and templates to document requirements. The project will be utilizing the agile methodology.


Develop a strong understanding of the functions, uses, and requirements for client and client

Identify and document detailed current and future state process workflows using BPM standards

Identify and document detailed data flow diagrams

Document gap analysis and develops the following documents: business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, system context diagrams

Efficiently integrating new systems, programs, and applications, with business operations and services

Gather and document business requirements and functional requirements needed for procurement documents

Assisting in performing functional and integrated testing

Preparing and maintaining project documentation and artifacts including analysis, reports, and user documentation

Working with project manager, developers, and end-users to ensure application designs meet business requirements

Providing UAT support, including developing test scenarios and cases using client methodology

Supporting required system go-live activities

Track delivery and review/approval progress of each deliverable in accordance with approved Project Work Plan and RAM

Attending PMO meetings

Employee will perform other related work as required

The employee will travel in the local Raleigh area to attend meetings as needed


Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications

Extensive experience in technical business analysis in a related industry, Federal, or State Government

Gathering and documenting business and functional requirements suitable for procurement documentation

Strong writing and communication skills

Good understanding of fiscal and accounting terminologies

Collaboration and relationship-building with their team members and clients

Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills

Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors

Ability to act independently with sound business judgment and thrive in environment with diverse communication styles

Ability to prepare and present oral and written documents clearly and concisely

Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines

Understanding of Software Development Lifecycle (SDLC) concepts and process

Knowledge of and experience with IT Service Management best practices and principles

Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project

Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups

Must have familiarity with agile methodology, tools, and frameworks, i.e., Scrum, Kanban

Experience working for Federal, or State government is preferred

Experience with software implementation projects and with Cloud technologies

Company info

ARK Solutions, Inc.
Website :

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