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Job Details

Pre Sales Consultant Customer Management Solutions

Miami, FL

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Position Description

The Customer Consultant - Customer Information Services will be responsible for on-boarding and supporting the IT needs of key customer accounts. S/he will interact directly with customers at all levels, including executives of Fortune 1000 customer accounts, as well as lead the product development of a standard data interchange platform. The incumbent will build relationships with the sales and operations organization and collaboratively identify customer needs around information and electronic interchange.



* Bachelor's degree or equivalent
* Business analyst (CBAP) or project management (PMP) certification preferred
* Five to seven (5-7) years of combined experience in business analysis/project management
* Exhibit behaviors consistent with organization's core competencies: integrity and trust, organizational agility, innovation management, dealing with ambiguity, drive for results, customer focus and peer relationships
* Strong IT background in product development, product definition and/or product deployment
* Thorough understanding of software development life-cycle (SDLC) process
* Strong people and presentation skills
* Excellent verbal, interpersonal and written communication skills and the capability to provide technology briefings
* Experience with working with customers in assessing their data and technology needs and translating them into business requirements
* Must be comfortable in dealing with ambiguity and have the skills to determine the actual problem that needs to be resolved utilizing critical thinking and effective probing
* Must be comfortable and effective in dealing with individuals at higher levels within Ryder and customer's organization
* Confidence and leadership working as a member of project teams in a cross functional environment
* Strong problem solving skills including the ability to develop solutions related to data exchange/reporting
* Highly organized, responsive, reliable, pro-active and a self-starter requiring minimal supervision
* Fleet/transportation industry knowledge preferred
* Project management preferred
* Use of strong project management methodologies as well as IT systems knowledge
* Broad functional knowledge of various Ryder FMS products preferred


* Lead gathering business/technical requirements related to information and electronic data interchange with customer key accounts
* Lead product development for standardization of data interchange platform for customers
* Participate in new account implementation for major customer accounts from sales, launch, training, and product support with appropriate escalation of information/technology issues to the internal IT team
* Liaison for all customer information services functional areas (IT, Operations, Marketing, Online Customer Support, and Vendor) by serving as the voice of the customer


* Serve as single point of contact for information/technology solutions for major customer accounts and Ryder sales teams responsible for the account
* Lead business requirements process for customer related technology projects
* Manage with IT group development and delivery of solutions and work directly with customer for any issues
* Lead product development for standardization of data interchange platform for customers
* Work directly with the customers at all levels of the organization to solve any integration/reporting issues
* Project manage all data/reporting related tasks thru resolution either as independent projects or as a part of a larger implementation team
* Work closely with IT application teams, Field Operations, Billing, and other departments to provide customers with information that they request or solve IT problems that arise within a customer account on a day-to-day basis
* Travel to customers as needed

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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