Job DescriptionThe Amazon Incentives Business is a highly successful and fast-growing, multibillion dollar B2B business that significantly contributes to Amazon\u2019s profitability by selling Amazon Gift Cards, Prime Membership and Audible Credits globally in bulk to Corporations for use in a variety of ways (from promotional marketing to employee incentives and disbursements). Amazon.com is searching for a Business Operations Analyst to support Amazon Incentives team. The ideal candidate will have a high attention to detail, be able to work in a fast paced work environment, be prepared to take on new responsibilities to support the business, and a track record of driving process improvement. The position also requires strong communication skills and the ability to build and maintain strong personal rapport with internal and external clients and customers. Job Responsibilities include, but are not limited to: Operations · Manage daily order processing, payment reconciliation, and fulfillment of gift cards orders for the Corporate Gift Card program. · Manage inbound daily client service contacts, including response and resolution. · Daily monitor and reconciliation of payment and audit reports associated corporate gift card orders. · Ensure client satisfaction and business success by acting as the primary day-to-day contact for client order requests, product fulfillment, and invoicing. · Manage all phases of the client onboarding process, including contract routing and onboarding, system configuration and set-up, client Q&A, and launch. · Serve as secondary interface between operations and Product Management, Marketing, Category Management, Legal, Finance, and Accounting for product launch support. Quality Assurance · Develop and manage the tools, systems, redundancy planning, processes, and reporting to monitor and mitigate operational and financial risks associated with meeting our speed, productivity and quality performance SLAs. Process Improvements · Identify opportunities and complete process improvement projects. · Collaborate with global team, departments and external vendors to continuously improve sales and operations related processes. · Leverage internal tools and Salesforce.com to develop and maintain sales and operations workflow automation, reports and dashboards that allow sales and operations to optimize their time, monitor their business and maximize their productivity.
Basic Qualifications· Bachelor\u2019s Degree · 4 yrs prior sales operations, customer service, program management, or operations experience
Preferred Qualifications· Advanced experience with Salesforce.com or other CRM system and Microsoft Excel. · Proven history of innovating, simplifying and driving efficiencies in manual processes with strong bias toward data driven decision making and management. · General knowledge of Microsoft Office Products. · Prior success working in a business operations environment (including reporting, customer service, record reconciliation etc.) · High attention to detail with ability to multi-task, work well in a team environment, and a track record of driving process improvement · Demonstrated ability to perform well in a highly dynamic, rapidly changing environment · Strong communication skills with proven ability to build and maintain strong personal rapport with internal and external clients.Amazon is an equal opportunity employer.
Website : http://www.amazon.com/
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.