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Job Details

Business Systems Analyst III IV Delivery Channels Systems IVR

Company name
Navy Federal Credit Union

Pensacola, FL

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Employee Perks Why You Will Love Being Part of the Navy Federal Team: *Competitive compensation with opportunities for annual raises, promotions, and bonus potential *Best-in-Class Benefits! (7% 401k match \/ Pension plan \/ Tuition reimbursement \/ Great insurance options) *On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA\u00a0campuses *Consistently Awarded Top Workplace *Nationally recognized training department by TRAINING Magazine *An employee-focused, diverse, and service-oriented workplace environment Basic Purpose Identifies, scopes, documents, coordinates and implements business requirements which determine solutions that enhance business systems and operations. \u00a0 Responsibilities Analyze and document business requirements and operational processes Develop test plans, test criteria, scenarios and documentation; ensure acceptance of delivered solutions Investigate operational problems; recommend solutions to customer Monitor performance of systems to ensure continued systems efficiency Provide demonstrations of proposed solutions and technology; drive for team consensus Represent the business unit in identifying, analyzing and communicating system solutions Research emerging technologies and recommend solutions that align with business goals - Moderate analysis Apply and communicate changes and new trends in systems\/technology Assist level I team members Conduct and\/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results Conduct research and analysis; make recommendations Develop, recommend and document adjustments to workflow to streamline processes Discover issues and determine scope, scale and impact Full life-cycle project managementEstablish and lead project teamsDevelop project plan\/scope\/schedule\/cost\/communicationsProcure and\/or manage resources\/timelines\/deadlines\/qualityRisk, Issue and Change managementEnsure successful project implementationScope of responsibility - Moderate scope Troubleshoot system issues Perform other duties as assigned Qualifications \u2013 All required unless otherwise noted Ability to work independently and in a team environment Experience in leading collaborative work teams Experience in leading projects and\/or initiatives of small to medium scope Experience in managing multiple priorities independently and\/or in a team environment to achieve goals Experience in supervising and leading managerial staff Experience in supervising and leading professional employees Experience in translating business requirements into technical solutions Significant experience in researching, compiling, and documenting data, business processes, and workflow Effective database and presentation software skills Effective research, analytical, and problem solving skills Effective skill analyzing and organizing problems or work processes for technical solutions Effective skill analyzing business operations Effective skill applying innovative approaches to solve technical design issues Effective skill following, interpreting and applying relevant data\/instructions to guidelines, procedures, practices and regulations Effective skill identifying and analyzing business requirements and recommending solutions Effective skill in project management to include establishing and leading project teams; managing timelines\/deadlines\/resources; ensuring successful project implementation Broad experience implementing and supporting Contact Center voice applications in a large-scale 24x7 organization Experience with telecommunications applications such as Voice Calls, Interactive Voice Response (IVR), Advanced Call Routing, CTI (Computer Telephony Integration), Unififed communications such as voice, video, chat and secure messaging products Full product life cycle experience involving conceptual study, business requirements, business cases, vender evaluation, feature roadmap and deployment strategies for voice, chat and related applications Experience working with systems and infrastructure from key telecom vendors such as Avaya, Genesys, and Cisco is highly desired Experience integrating telecom applications with CRM is a big plus Prior product management. requirement analysis, or development experience in related areas is required Desired - Bachelor's or Master's Degree in a related field or the equivalent combination of training, education, and experience Desired - Working knowledge of Navy Federal Project Portfolio Management (PPM) knowledge Desired - Working knowledge of credit union operations\/processes and procedures Work Hours: Monday-Friday, 8:00a.m. - 4:30p.m.

Company info

Navy Federal Credit Union
Website :

Company Profile
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, our vision statement has remained the same: Navy Federal Credit Union will perform with such excellence that all present and potential members will choose Navy Federal as their primary financial institution.

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