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Sr Business Analyst - Mobile

Stamford, CT

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Business TitleSr Business Analyst - Cust OpsPosting LocationUnited States - Connecticut - Stamford Posting Job DescriptionJOB SUMMARYThe Senior Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) supported, understanding of the IT organization’s systems and capabilities, and impacts to overall customer experience. Educates the IT organization on the direction of the business. Provides complex analysis services, translating user needs into detailed functional specifications to allow Information Technology Department to deliver an appropriate solution. Oversees multiple projects simultaneously with support from other Business Analysts on the team. Possesses strong working knowledge of product development, software and customer lifecycle. Works independently with minimal supervision. MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.   Acts as a Subject Matter Expert on projects assigned; assists other Business Analysts with documentation of requirements, test plans and test cases. Analyze business partner’s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions. Gather, refine and validate complex business requirements, interdependencies and potential risks or issues. Assist in the business process redesign and documentation as needed for new technology. Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications. Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation. Work with business partners across business function to align technology solutions with business strategies. Assist Project Managers in development of project plans and use associated project planning tools as needed. Conduct gap assessments and feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems. Serve as project team member for multiple projects as needed. Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization. Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel. Collaborate with management in systems development and design. Develop overall test strategy to validate end state solution and facilitate user acceptance. Establish use cases, test plans,  and coordinate testing across impacted groups. Closely monitor test outcomes and report findings to executive management through daily dashboards. Partner with the QA organization by participating in daily defect review calls, test planning and strategy sessions.  Following QA, responsible to support UAT/beta testing activities and participate in pre-launch and post launch activities Act as a Product Ambassador in the field by partnering with Consumer Operations to execute User Acceptance Testing. Mentor and develop Business Analyst’s on the team, and help drive standard requirements and testing practices. Possess strong stakeholder management skills to help drive positive outcomes in difficult and high pressure circumstances. Ability to resolve issues and mitigate risks independently and tactfully. Perform other duties as assigned.  REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand English; Strong oral and written communication skillsExcellent presentation skills with small- to medium-sized groupsSolid teamwork and interpersonal skills; an ability to interact with customers, staff, senior management, vendors and contractorsStrong analytical, organizational, and problem solving skills with a wiliness to get into detailAbility to work well under pressure, handle multiple priorities, and make deadlinesDemonstrated leadership abilitiesWorking knowledge of telecommunication operations, processes and billing systemsAbility to work independentlyAbility to use personal computer & software applications (i.e. Word, Powerpoint, Excel, Visio, Project, Sharepoint etc.) EducationBachelor’s degree or equivalent experience Related Work Experience5 years of business analysis experience5 years of project management experience3 years of UAT/QA experience PREFERRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to analyze and interpret dataAbility to quickly identify business problems/opportunitiesAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to define key performance indicators / metricsAbility to document, prepare and present data-driven presentationsAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects at one timeAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to supervise and motivate othersCross-functional management skillsKnowledge of process and project managementKnowledge of general accounting and billing procedures  WORKING CONDITIONSNormal office conditionsRequisition #221194BRJob CodeBOP340 Sr Business Analyst - Cust Ops Exempt Position TypeFull TimeArea of InterestBusiness Affairs/Development/Analysis, Engineering/Technical Operations, Operations/General, Project/Program Management, TelecommunicationsBusiness UnitCustomer Operations Location400 Atlantic St FCC UnitHQ452Controlling Establishment ID01187 - 400 Atlantic Street Work StateConnecticut Work CityConnecticut - StamfordCost Center90426683-Care Support-Mobile Business Integration Posting Job TitleSr Business Analyst - Mobile,skills:null,hiringOrganization:{@type:Organization,name:Time Warner Cable,logo:null},identifier:{@type:PropertyValue,name:Time Warner Cable,value:1392583},url:****usadvertisehelpprivacytermsprotect yourself© 1999-2018, LLC.All rights reserved.•••

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