Corporate IT is searching for a Business Analyst within our End User Technology (EUT) team. As a key member of the team, you will provide direct support to multiple function lanes within EUT to define requirements, onboard new technologies and define key performance metrics. You will leverage your strong collaboration skills and deep understanding of working structures within EUT to ensure new or existing services are onboarded quickly and on time.
Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements.
Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption.
Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement
Manage relationships with other process management teams to provide a consistent delivery framework
Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
Evangelize the virtues of IT process management and create a collaborative environment
Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information.
Create and maintain project plans.
Represent the team in planning and review meetings with IT project cross-functional stakeholders.
Communicate status of project to team members, clients and departmental management
Manage the projects, work with all stakeholders to ensure deadlines are strictly adhered to.
Understand Business Requirements and be able to translate them into a Business Requirements Document
3 years of relevant experience in operations, client facing, or support roles
Bachelor Degree or equivalent experience required. MBA a plus.
Experience providing operational support
Good judgment, strong common sense, and excellent attention to detail.
Lean Six Sigma certified certification is a bonus
ITIL certification is a bonus
Demonstrated ability to meet deadlines and commitments in an environment which requires multi-tasking among concurrent tasks and projects.
Superior written and verbal communication skills, in particular, a demonstrated ability to effectively communicate technical and business issues and solutions; effective and confident presentation skills
Strong cross functional, global collaboration skills with an ability to work across all levels
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Ability to articulate complex technical terms or processes into business language
Working knowledge of payments industry a plus
Strong analytical skills
Proficiency in Excel and ability to build Pivot Tables and Macros
Comfortable with statistical analysis
Strong project, organizational, presentation and interpersonal skills
All your information will be kept confidential according to EEO guidelines.