IT BUSINESS ANALYST
**MEMBERS ONLY**SIGN UP NOW***.
$70,000 to $75,000 Annually
Why Work Here?
“Lots of room for growth!”
**MEMBERS ONLY**SIGN UP NOW***. Inc. is a global technology company that offers Consulting, Software Development, and Infrastructure Outsourcing Services. We collaborate with the leading national and international companies, providing them with the technological expertise of our consultants to find the best solutions for their multiple IT needs.
We are looking for an IT Business Analyst
to join a talented team of IT professionals in the production support area of a leading banking institution in Dorchester, USA.
Performs process analysis of customer activities to determine process improvement opportunities.
Analyzes and documents complex business problems and provide recommendations based on research of industry trends, business products, performance analysis for optimal business solutions.
Leads problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies.
Prepare user documentation and training materials. Provides technical training and user support to business groups.
Communicates with both internal and external customers and IT on break/fix status, and owning the break/fix ticket from beginning to end resolution. Remedy knowledge preferred.
Performs special projects as requested
Bachelor's Degree in Systems Engineering, Computer Science or any related field with concentration in Business Intelligence or Enterprise IT Architecture.
Bilingual English and Spanish.
Experience in financial/banking environment.
Understand and has experience with the use of remote access application management software.
Understand and has exposure to the various technological system components such as the application server, database server, FTP server, OLAP server, Analytical server and etc.
Basic knowledge of the operating system, database technology such as SQL Server/Oracle and .NET framework.
ETL and data analysis experience with good understanding of data processing.
Understand Access Management in relation to IT security and compliance.
Experience or exposure to the usage of incident management application such as Remedy, Clarify, etc.
Experience in application troubleshooting and issue resolution.
Full-time job, permanent position
Hiring date: June/July 2018
If you are interested in the position, please apply
**MEMBERS ONLY**SIGN UP NOW***.
**MEMBERS ONLY**SIGN UP NOW***. Inc. is a global technology company that offers Consulting, Software Development and Infrastructure Outsourcing Services. We collaborate with the leading national and international companies, providing them with the technological expertise of our consultants to find the best solutions for their multiple IT needs. **MEMBERS ONLY**SIGN UP NOW***. was founded in 1996 and currently has offices in Madrid, Boston and Mexico City.
Sotec is a great group of people. We focus on the integration of people within our select group seeking talent and professional excellence, offering the best labor, national and international opportunities for our candidates. In Sotec, you will work with the most qualified professionals. We look for people with a special talent, to help them develop that talent within our company because for us, people are the foundation on which to build.
Morrissey Boulevard Dorchester, Massachusetts, 02125