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Customer Operations Senior Business Analyst

Location
San Francisco, CA

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GitHub helps companies, organizations, and groups of individuals succeed by allowing them to build better software, together. Were looking for a Senior Business Analyst to support analytical rigor, process improvement and customer success tool deployments within a quickly growing customer success organization. In addition to technical skills, a candidate for this role must exhibit extraordinary attention to detail and project management skills.
As we continue to grow and scale, this role will work closely with multiple teams across the organization. As a key subject matter expert on our customer success process, Finance, Marketing, Legal, and Product will depend on your insight. GitHub is an exciting place to work and youll be an important contributor and join a tight-knit environment of technical and business-minded individuals.
Responsibilities:
Demonstrate a mastery of analyzing complex business problems
Develop, Design, and Document processes across the end to end customer lifecycle, including process flows and visualizations
Conduct analysis to identify areas for process optimization and work with customer success management to implement.
Collaborate with key cross-departmental stakeholders to gather business requirements and identify potential impacts to the customer success organization.
Collaborate with cross-departmental teams to effectively drive projects to success: customer engagement and support, process risk mitigation, documentation and enablement, timelines, etc.
Provide coaching, mentoring, and leadership to fellow team members.
Minimum Qualifications:
5 years of hands-on experience working in Business Analysis role with a competency in Salesforce.com, Excel, Lucidchart or Visio, and detailed process documentation.
Able to work effectively within an enterprise sales and success team environment
Excellent verbal and written communication skills
Who We Are:
GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over 24 million people use GitHub to build amazing things together across 67 million repositories. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.
What We Value:
Collaboration:
We believe the best work is done together.
Empathy:
We believe in putting people first.
Quality:
We believe in setting the standard for excellence.
Positive Impact:
We believe in making the world a better place through our work.
Shipping:
We believe in creating things for the people using them.
Why You Should Join:
At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. Weve designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe. Here is a complete list of where we can hire!
We are also committed to keeping Hubbers healthy, motivated, focused and creative. Weve designed our top-notch benefits program with these goals in mind. In a nutshell, weve built a place where we truly love working, we think you will too.
GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We dont discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if theres any way we can make the interview process better for you; were happy to accommodate!
Where We Can Hire
Please note that benefits vary by country, if you have any questions, please dont hesitate to ask your Talent Partner.
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