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Business Analyst

Chicago, IL

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**MEMBERS ONLY**SIGN UP NOW***. is revolutionizing the freight and logistics industry by applying cutting edge technologies to automate the entire lifecycle of freight shipments including quoting, scheduling, and real-time visibility. **MEMBERS ONLY**SIGN UP NOW***.’s network of APIs is capable of optimizing the shipment lifecycle, empowering companies to deliver the best customer experience possible, and provide up to date data while cutting costs along the way.
We’re looking for an experienced Business Analyst to bring the passion, work ethic and expertise needed to lead key product initiatives at a fast-growing tech startup. You will work as a member of a highly motivated team responsible for managing the complete product lifecycle to ensure success in terms of both revenue and the timely release of new products and capabilities. You will work closely with your counterparts on the Development team to ensure successful product delivery as well as collaborate with extended team members in Marketing, Sales, Support, and other departments.
Key Accountabilities:
Research and validate third-party web service interfaces and supporting documentation to assist and promote the development of freight carrier connectors
Prioritize and manage the product backlog related to connector development including new development and improvements to existing components based on customer needs and internal dependencies
Determine the level of effort for and feed the corresponding work to engineering and QA teams, adopting and optimizing an Agile software development process
Schedule and coordinate connector deployments with major and minor releases from the core product teams
Document, promote and socialize team accomplishments to both internal and external audiences
Establish internal templates and formalize processes related to connector development
Contribute to product strategy and roadmaps, develop product opportunity assessments, conduct competitive analysis, define user and buyer personas
Work closely with customers and partners to garner feedback and understand their evolving business needs
Define, gather and report to internal stakeholders on metrics related to ongoing connector development
Requirements & Preferred Skills:
2-4 years of software product analysis and/or software product development experience, preferably building & releasing technically complex offerings and ideally in the Shipping & Logistics industry
Direct experience developing technology products for cloud-based SaaS companies, preferably with portfolios that feature modern API or middleware products
Strategic thinker who can blend business strategy with knowledge of products and technology to develop and execute a long-term product roadmap
Strong communication skills; ability to speak to, as well as influence, engineers, project managers, sales counterparts, corporate leadership, partners, and customers
Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers, partners, and key influencers
Ability to identify and discuss both the big picture as well as necessary details to bring ideas to fruition
Ability to see all tasks through to completion, consistently, with a high attention to detail
Experience with Agile Development methodologies
Must be authorized to work in the United States
This position requires occasional travel to customer and non-customer sites in North America

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