Primary Location: Louisiana-New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: Not approved
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1.00
Req ID: 76042
Travel Percentage:Up to 25%
** Please note official title of this position will be as an IT Specialist Sr, IT Consultant, or IT Consultant Sr depending on the candidate’s education and experience.**
The IT Business Analyst - Performance will be responsible for the monitoring, analysis and reporting of the IT organization’s overall operational performance. He/she will take an active role in driving performance enhancement, including ongoing oversight of outsourced partners, and leading targeted process improvement initiatives. This role works closely with all IT groups, ensuring the consistent tracking and reporting of metrics and performance data, and alignment of process improvement efforts to IT’s overall strategic goals. The role helps define the metrics, data collection methods, and reporting mechanisms as well as implementation of an overall performance management strategy. The IT Business Analyst will also help measure and report the financial performance of the IT organization, by supporting cost transparency efforts, and helping to develop mature cost metrics and benchmarking.
* Define and maintain Entergy IT’s performance monitoring and reporting strategy (processes, tools, & templates); develop enhanced reporting capabilities through standardization and automation * Collect, consolidate and validate performance data for inclusion in IT and business communications, including weekly reports, monthly scorecards, and executive presentations * Support Vendor Management function through analysis of SLA & KPI metrics; drive governance of Tier 1 vendors aligned with contractual obligations; assist in resolution of contractual disputes; support related compliance and audit efforts * Proactively analyze trends in performance across IT; collaborate with process owners and stakeholders (Finance, Supply Chain, PMO) to identify and implement process improvements to increase operational efficiency and customer satisfaction * Participate in efforts to improve cost transparency; develop more robust cost metrics and benchmarking capabilities; assist in efforts supporting IT cost leadership
Minimum education required of the position:
Bachelor’s degree in related field, or the equivalent work experience.
Minimum experience required of the position:
IT Specialist Sr: 2-4 years data analysis and reporting, including organizing, tracking and presenting performance data
IT Consultant: 5+ years data analysis and reporting, including organizing, tracking and presenting performance data
IT Consultant Sr: 7+ years data analysis and reporting, including organizing, tracking and presenting performance data.
Minimum knowledge, skills and abilities required of the position
* Working knowledge of IT performance metrics, data management, and report design * Experience in vendor management, contract analysis, and negotiation * Advanced proficiency in MS Excel and Access; experience with BI reporting tools; proficiency in SQL or Tableau a plus * Familiarity with financial data and GL accounting; benchmarking experience a plus * Superior analytical and problem-solving skills; ability to work effectively with minimal supervision * Excellent written and verbal communication * Strong organizational skills and attention to detail * Ability to lead using informal authority to drive organizational objectives * Ability to work with diverse, cross-functional teams (PMO, finance, supply chain, outsourced vendors…)
Any certificates, licenses, etc. required for the position:
ITIL Foundation or PMP certification a plus
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Pre-employment Testing: One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID: entergy, password: practice test (2 words).
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
Website : http://www.entergy.com
We suffered an employee fatality in 2012 and a contractor fatality in 2013. In 2012, employee lost-time injuries increased over 2011. This safety performance is devastating. We are working to build greater safety awareness and a stronger safety culture. Achieving an accident-free work environment for our employees and contractors remains a top priority.