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Job Details

CRM Analyst/Developer

Company name
Noble Systems

Atlanta, GA

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CRM Analyst/Developer

Atlanta, GA

We are currently seeking a Systems Analyst to join our MIS Department.

The Systems Analyst will be responsible for day to day support of

internal CRM platforms. Additionally, the Systems Analyst will audit

various data elements to ensure data integrity as well as determining

appropriate improvements in process or design to facilitate better

data integrity. The Systems Analyst will assist in various aspects of

supporting internal CRM platforms from process improvement, user

security, documentation, reporting, etc. The Systems Analyst will

serve as a back up to the Director of CRM Systems.

Education and/or Experience:

* Associates Degree required; Bachelors Degree preferred; in an IT

related field

* 3 or more years experience with large packaged CRM applications

(Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM,

**************, SalesLogix, or Pivotal) required

* 2 or more years of business analysis experience

* Excellent customer relationship management skills

* Saleslogix/Infor CRM experience preferred

* Database design experience is a plus

* Experience writing Crystal Reports preferred

* Ability to work independently, as well as contributing as an

effective team member

* Solid understanding of business and information technology


* Excellent organizational, writing, interpersonal and communication

skills, attention to detail, and ability to multi-task and meet


Essential Duties and Responsibilities:

* Assist in auditing of system data to ensure accuracy

* Document policies and procedures relative to departmental duties

and user support related tasks

* Provide end user support for support systems

* Document reports and tasks

* Manage user set up and security

* Manage internal corporate projects as required

* Assist with the identification of internal user needs for CRM

* Analyze current processes and recommend improvements

* Create technical specifications documentation for customization


* Provide timely, high quality service that meets or exceeds user


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Company info

Noble Systems

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