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Talent Supply Chain Engagement Sr. Team Lead

Location
North Randall, OH

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Job DescriptionAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. The Engagement Team will focus in the areas of community engagement, candidate experience, placement, process improvement, strategy development and will lead a team of Engagement Coordinators. They will foster a collaborative team environment and a strong service oriented culture that ensures delivery of efficient, effective, quality driven service to internal customers and meets service level agreements. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of staffing and functional areas of the business, forging dynamic relationships with business partners, hiring managers and HR business partners. They have a reputation for being exceptional at candidate delivery, stakeholder management, and organization, possess strong verbal and written communication skills, have an ability to prioritize their time, demonstrate pushback and a sense of urgency, and understand the value of providing amazing customer service. Core Responsibilities: · Owns client relationships and is considered the go-to staffing POC · Starts with the customer and works backwards · Works within ambiguity and adaptable through organization and business changes · Meets with Sr. Operations, HR and Finance to develop and implement site labor plan, forecasts, assumptions, and regional labor plan · Monitors (Dashboard, Contingencies, funnel, daily starts, Salesforce, pipeline report, shared drives, and fill) · Develops and drives critical people initiatives, large projects and providing great internal stakeholder and candidate customer support · Drives network HR and Recruiting functional process excellence · Supports large scale recruitment events such as job fairs, direct hire events and other community events at new site locations · Daily reporting for stakeholders (Fill and On Time projection, Funnel Health and u201cBy the Numbersu201d) · Provides metrics inputs to various reporting decks; communicate key performance indicators to Amazon Fulfillment Centers in support of staffing objectives · Owns training, development, team culture and morale for Workforce Staffing Engagement Team Additional Responsibilities: · Partners with business leaders and cross-functional partners (Finance, Comp, etc..) to build multi-channel talent acquisition plans · Participates in/connect with leadership during Gemba walks · Attend Labor Order planning/assumption calls/meetings · Communicates with stakeholders on labor orders, onboarding issues, or educating them on our standard work · Attends routine meetings with Operations to get a better understanding of volume, rates and attrition · Builds and drives community partnership initiatives Measurements for Success: · Cost per Hire · Cycle Time reduction against benchmark · Funnel Optimization demonstrated through a reduction in app:start ratios against benchmark · Community engagement; alumni returnees and current employees in market · Screens per hire-total · Stakeholder/Partner Engagement · NPS monthly score from Ops/Finance/Engineering Coordinator Satisfaction Critical Leadership Skills: Deliver Results, Bias for Action, Insist on The Highest Standards Basic qualifications: · Bacheloru2019s Degree in a related field · 5 yearsu2019 experience in program management, supply chain management, consulting background · 3 years Management experience · Experience managing and prioritizing multiple sites, projects and relationships · Possess the skills necessary to lead field teams in their ability to develop and execute daily, weekly, and monthly action plans · Collaborate and communicate with business leaders on best practices, internal and external benchmarking, workforce acquisition data and program development · Ability to develop and implement operational processes and procedures across geographically distributed teams · Must have working knowledge of labor and employment laws · Ability to meet tight deadlines and prioritize workloads · Possess excellent problem solving, organizational, interpersonal and motivational skills · Ability to handle confidential and sensitive information with discretion · Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances · Solid sense of accountability and sound personal judgment · Excellent customer service and bias for action · Relentless focus on customer experience · Candidates must be flexible to work weekends and/or overnight shifts · Travel up to 75% required Preferred qualifications: · The ability to identify process improvements and make sound recommendations · Must have working knowledge of labor and employment laws · Ability to manage multiple tasks and meet deadlines · Ability to handle a high volume, transactional load · Possess excellent problem solving, organizational, interpersonal and motivational skills · Ability to handle confidential and sensitive information with discretion · Ability to identify and resolve issues independently with initiative · Solid sense of accountability and sound personal judgment · Excellent customer service and bias for action · Relentless focus on customer experience · Amazon Operations and Distribution is a 24/7 environment and shifts may change due to business needs. Amazon is an Equal Opportunity Affirmative Action Employer- F/M/V/D. Core Responsibilities: · Owns execution and delivery of labor needs within the Node · Provides strategic input and business/market insight during Node Labor Review with Senior and Executive Leadership · Understands the Amazon employment value proposition and uses that data to develop workforce planning initiatives · Manages Key Performance Indicators and Metrics: o Cost Per Applicant o Cost per Hire o Cycle Time o Funnel Health · Daily funnel analysis compared to hiring needs and providing reporting to stakeholders · Leads analysis & deeper dives in analyzing & auditing data; auditing to ensure consistency and accuracy in how data is captured and shared, and making recommendations based on the insights · Leads the Engagement team to improve candidate experience - represent company and candidate interests, monitor SLAs, provide ongoing feedback, and address service issues · Overall management and audit of standard work across the Node network o Salesforce o Reporting o Hiring o I9s o Onboarding · Leads the team by setting benchmarks, metrics, and understands how to prioritize to meet and exceed all business SLAs · Handles issue resolution, prioritization, and escalations autonomously · Mitigates Staffing risks through supply analysis, market analytics, and predictive forecasting · Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators · Owns training, development, team culture and morale for Workforce Staffing Engagement Team · Develops and maintains knowledge of labor market, economic trends, and changes affecting Amazonu2019s position as employment leader · Grassroots sourcing/relationships · Makes recommendations to key stakeholders on building appropriate systems, processes, and reports and Influences stakeholders as it relates to WFS strategies Measurement for Success: · Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs to benchmark or above · Management of the talent supply chain utilizing lean methodology · Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above · Associate engagement · Workforce Staffing Net Promoter Score · New hire event benchmark rates against target and defect via org. health scorecard · Community Engagement · Coordinator Satisfaction Critical Leadership Skills: · Deliver Results, Dive Deep, Bias for Action, Learn and Be Curious, Customer Obsession, Ownership nBasic Qualifications· Bacheloru2019s Degree in a related field · 5 yearsu2019 experience in business analytics and reporting or demand forecasting · 5 yearsu2019 experience in program management, supply chain management, consulting background · 3 years Management experience · Experience using and communicating performance metrics · Experience analyzing data using various tools for forecasting and optimization · Experience communicating and influencing across job levels and multiple stakeholders · Ability to push back, foresee potential issues, and advocate for relentless improvement across multiple business lines. · Ability to develop and implement operational processes and procedures across geographically distributed teams · Possess excellent problem solving, organizational, interpersonal and motivational skills · Ability to handle confidential and sensitive information with discretion · Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances · Relentless focus on customer experience · Experience with Applicant Tracking Systems · Excellent customer service and bias for action · Relentless focus on customer experience · Intermediate to advanced level proficiency with Microsoft Office (Word and Excel) · Candidates must be flexible to work weekends and/or overnight shifts · Must have reliable transportation · Travel up to 75% requirednPreferred Qualifications· Analysis experience in Consulting, Staffing, Managed Service Provider, or Recruitment services · Strong commitment to exceptional candidate experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment. · Excellent speaking-listening-writing skills, attention to details, proactive self-starter · Ability to work successfully in a dynamic, ambiguous environment · Ability to develop new ideas and creative solutions · Exceptional influencing and leadership skills · Experience with high volume hiring and related Key Performance Indicators · Ability to develop and implement operational processes and procedures across geographically distributed teams · Customer service orientation · Excellent speaking-listening-writing skills, attention to details, proactive self-starter Amazon is an Equal Opportunity Affirmative Action Employer- F/M/V/D.

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