There are hundreds of competitors offering point solutions – just voice, backup, security, or email. Intermedia differentiates by offering a broad and tightly integrated suite of highly supported cloud business applications, including email, unified communications, file backup and sharing, productivity, identity and access management, security and archiving. Companies want security, scalability and someone to manage the intricacies of business IT for them, and that’s just what we deliver with a 99.999 percent uptime SLA, enterprise-grade security and 24x7 J.D. Power-certified support. Intermedia’s 800 employees provide a Worry-Free Experience™ to 100,000 business customers and 6,500 active partners around the globe.
About the role
Intermedia is looking for a talented technical business analyst to join our carrier management team, which is responsible for reporting carrier usage and billing analysis, capacity planning and internal reporting for business analysis. This team also produces carrier routing tables, toll-free routing and fraud analysis. The successful candidate will be an excellent communicator who’s able to analyze existing processes, document desired processes and enhancements, and work effectively with multiple teams to generate clear requirements. You will play a crucial role in helping to ensure that we stay aligned to the roadmap and that expectations are clear across all areas of the business.
You will have the opportunity to:
Research the product and systems to help define and identify business needs, working closely with local engineers to extract information
Document business rules and/or product use cases to capture the expected behavior of the product
Create business requirements and translate them into detailed user stories for the delivery team
This role reports directly to the Carrier Relations Manager
Research existing systems and create clear, concise documentation of processes, expectations and business rules in use
Perform business process modeling to document the process flow of a product(s)
Prepare accurate and detailed functional/non-functional requirement specifications
Translate requirements into detailed user stories for the delivery team
Manage capacity utilization and reporting for all voice carriers and augment channels as necessary
Manage and produce termination routing tables weekly
Manage, produce and load toll-free routing masks quarterly
Produce profit analysis and target pricing of potential customers based on monthly records submitted
Manage and run reports for volume customer re-rating
Audit internal CDRs against vendor CDRs
Issue weekly reports for minutes of usage, cost per minute, network capacity and top use customers
Daily monitoring of actual cost against predicted cost
Daily evaluation of fraud liabilities
Analysis of call details for cost, fraud, route failures, route volumes, etc
Provides monthly dashboard and report set of key call metrics
Proven critical thinker with excellent verbal and written communications
Experience in technical business analysis and ability to understand/interpret technical concepts
An ability translate information between technical and business teams, ensuring expectations are clear on both sides
Experience working closely with engineering teams in a scrum style environment to successfully launch technology solutions
Willingness to dig deep into systems to evaluate and document
Excellent project and time management skills with the ability to multitask in a deadline-oriented environment
Experience evaluating/documenting web based applications and web services
Ability to analyze data models and navigate database to find information
Customer-focused and able to act with tact, diplomacy, and professionalism
BS degree 5 years experience. (Relevant experience in lieu of degree may be considered.)
Experience with transitioning legacy applications to new platforms
Experience working in an agile environment
Ability to create database queries
Technical understanding of coding and/or scripting in languages such as Java, Python and C
Benefits and Considerations
Position is located in Bellevue, WA, right beside I-90.
We offer an attractive salary (dependent on level of experience) and benefits package, flexible schedule, professional team and friendly atmosphere.
No expectation of travel, though periodic opportunities to do so may be available.
Applicants will be asked to show proof they can work legally in the U.S.
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