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Senior HR Business Systems Analyst

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Santa Clara, CA

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Senior HR Business Systems Analyst

Santa Clara, California

This position reports to: HR Business Systems and Applications Manager

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

ServiceNow is committed to driving that change internally as well. Now on Now is a company-wide initiative to use our own technology to enable our employees to work faster and more efficiently. We are currently seeking a Senior HR Business Systems Analyst to join the HR Operations team in its ongoing efforts to build a compelling Now on Now story for HR.

In this role, you will work cross functionally to design, build, implement, and support ServiceNows internal HR applications. You will act as the liaison between the App Development team and the HR subject matter experts, translating business needs into detailed business requirements, and ensuring successful delivery of these solutions.

What you get to do in this role:

Facilitate requirements gathering and process mapping workshops with HR process owners and cross-functional teams

Business Process Mapping and Design, including gap analysis: as is vs. to be

Leverage HR knowledge and expertise to identify opportunities for process improvements

Define and document business processes and associated system requirements

Determine priorities and scope projects to align with HR project portfolio and roadmap

Write Business Requirements Documents (BRD) - including detailed narrative of functional business requirements, process flow diagrams, and business use cases

Lead BRD review sessions and partner closely with IT BSAs and lead developers to ensure requirements are understood

Participate in design workshops and gather feedback from end users to influence solution design and approach

Review functional and technical designs to ensure proposed solutions meet business needs

Ongoing and timely communication to stakeholders to ensure alignment throughout the project lifecycle

Accountable for the timely delivery of projects as per established roadmaps

Act as Project Manager for smaller scale projects and enhancements:

create project plan, define objectives, scope, constraints, risks, and timelines

manage implementation processes including resource allocation, progress tracking, test documentation and execution, training and on-time delivery

Design test scripts for unit, regression and integration testing for HR analysts and end users

Critically test new applications and enhancements to ensure requirements, user interface, and compliance standards are met

Coordinate and lead cross-functional UAT to validate system requirements, tracking defects through to resolution, and securing sign off from end users

Support deployments and launches, including change management, end user training, and participation in cutover activities (post go-live system validation and smoke testing)

UAT participation for various system enhancements and upgrades

As needed, partner with the HR product management team to demo our HR solutions or system enhancements and present value propositions

In order to be successful in this role, we need someone who has:

A minimum of 6 years of experience preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis

Experience working with HR Applications or an HRIS team

Thorough understanding of key HR Business Processes and master data elements

Ability to create collateral for presenting HR process automation (Visio flow charts, power point decks, whitepapers, and demo outlines)

Exhibits prior and current technical expertise in web technology and the ability to learn new technology

Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications

Ability to lead and work collaboratively within a business unit team and have strong influencing skills

Experience preparing end-user documentation and conducting end-user training

Project Management experience and a demonstrated ability to have successfully completed multiple, complex, cross-functional projects

Skills necessary to manage multiple priorities and complex tasks in a dynamic work environment

Business Analyst experience in a high-tech (preferably software) company (highly desirable)

Experience in utilizing ServiceNow for HR and/or ITSM experience (desirable)

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at **************, or *********************** for assistance.

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Company Profile
Meet the Fastest-Growing Enterprise Software Company Over $1 Billion Some great ideas are born in a garage. Others in a dorm room. Or over pizza and beer. Some form like the perfect wave. ServiceNow is a great idea born at the beach—San Diego, 2004, to be exact. A little south of Silicon Valley. By founder Fred Luddy and a small tribe of techies and surfers. Fred believed that getting simple stuff done at work shouldn’t be so hard. And that the complex stuff should be easier to manage. He envisioned a world where anyone could create workflows that worked for—not against—them. He and his crew understood the cloud when clouds were still…well, just clouds. So they built ServiceNow, a cloud‑based platform that simplifies the way work gets done. Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that’s meaningful, not menial. Because work shouldn’t be so hard. It should feel like riding a wave. That’s ServiceNow. We make work flow.

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