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Job Details

Business Systems Analyst

Company name

Memphis, TN

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SUMMARY: Blend of business analysis, systems analysis, business intelligence systems and reports development, and project management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Scope includes (but not limited to):

    • Product Information Management system

    • Product Lifecycle Management

    • B2B websites

    • Customer Relationship Management system

    • Marketing Automation

    • Marketing Project Management

  • Analyze business processes by interviewing users, interrogating systems and datasets, generating process improvement ideas, and gaining organizational alignment and support for change.

  • Document findings and recommendations, select software and integration partners, and prepare budgets and timelines.

  • Manage project resources, budgets and timelines.

  • Conduct systems testing and implementations.

  • Configure systems and integrations to optimize business value.

  • Prepare users by designing and conducting training programs; providing reference materials and excellent support.

  • Develop SQL queries

  • Manage application development

  • Design and support systems integration points

  • Maintain system performance through monitoring, analysis, and performance tuning. Own, troubleshoot and resolve incidents including escalating and managing problems with vendors.

  • Provide on-call after-hours production systems support as needed

  • Maintain accurate and timely records of budgets and expenses, support tickets, asset and license inventories, user account records, system changes, and other data as required.

  • Learn new systems quickly and personally drive continuous improvement in the organization

  • Update job knowledge by participating in educational opportunities including pursuing certifications; reading professional publications; maintaining personal networks; participating in professional organizations.

  • Protect organizations value by keeping information confidential.

  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Other work-related duties as assigned by supervisor/manager.

  • Reliable and regular attendance is expected.


Bachelors degree or equivalent experience in a related field and three plus years of experience performing business analysis, systems analysis, project management, and application support. Expert skill with Excel, and Access.

DESIRED: Training and/or experience with Microsoft SSRS, SSAS, SSIS, Power BI, Visual Studio, VBA, Java Script, and XML. SQL/Server, VBA, SharePoint, Visio, Bizagi, Salsify, Epicor Prophet21 ERP, Pathguide Latitude WMS, Tour deForce CRM, Jet BI, ZAP BI, Microsoft Dynamics CRM, Microsoft Dynamics NAV ERP, Sologlobe WMS, HighJump WMS, Manhattan SCALE WMS, and project management. Certifications are a plus.

OTHER SKILLS and ABILITIES: Must have advanced skill with MS Office and strong organizational and interpersonal skills

  • Excellent organizational and time management habits

  • Excellent customer service skills

  • Ability to set priorities and manage multiple projects at a time

  • Ability to work in a team environment

Company info


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