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Sr. Business Analyst - MSP

Jacksonville, FL

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We are currently seeking a Senior Business Analyst - MSPu00a0to support the business and technical side of Mortgage Servicing. This role is a liaison between the business and technical resources to develop solutions that meet the businessu2019 needs. MAJOR ACCOUNTABILITES Reporting to a Director, implementing new and/or modified processes, procedures, and/or initiatives. Provides updates to senior business leadership regarding project status. Partners with other operational and technology areas to build strong working relations and improve workflow and organizational issues in both a virtual and on-site work environment. Efficiently handles multiple projects with tight deadlines. Manages projects as they move from initiation to implementation. Collaborates with related departments/experts to present a united team focused on meeting the needs of the users. Understands all project dependencies, and ensure timely communication of status to stakeholders. Escalates to the appropriate parties in a timely manner when assistance is required to maintain project integrity or meet deadlines. Assists in establishing project scope and objectives. Responsible for interviewing customers to analyze, clarify and document, in writing, business processes and customer requirements. Develops test cases and adequate test plans. Develops, coordinates, and/or executes system, integration, and user acceptance testing. SELECTION CRITERIA Bacheloru2019s degree in related field or equivalent work experience 10 years of related work experience Advanced knowledge of the supported business functions, processes/procedures, workflows, systems and transactions. Strong problem solving and analytical skills Strong project management skills Strong verbal, written, organizational and presentation skills Solid balance of technical knowledge and business knowledge in a mortgage servicing environment Ability to make decisions and quickly respond to changing priorities Process improvement and process re-engineering skills Comfortable in a multi-center environment Technical (all required): MS Word, MS Excel, MS Visio, MS Powerpoint, MSP/MSP Director, MSP Passport We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. -To see more about this job please click the buttom below.

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