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Job Details

Salesforce Business Analyst

Company name
Healthgrades Operating Company, Inc.

Madison, WI, United States

Employment Type

It, Business Analyst

Posted on
Jun 16, 2021

Valid Through
Sep 29, 2021

Apply for this job


Salesforce Business Analyst

at Healthgrades

Madison, Wisconsin

Healthgrades is focused on providing trusted information that allows consumers and providers to make meaningful connections. As a


Business Analyst

, you will work with our broad healthcare client base to implement and optimize client use of our enterprise solutions (including CRM, PRM, Engagement Center, and Marketing Automation). You will facilitate business needs discussions between external business stakeholders and internal engineering and analytical resources, as well as capture and document project requirements and translate business needs into technical details. If you are passionate about technology, business development and healthcare, this team is right for you!

What You Will Do:

Lead client workshops to collect and document client business requirements and objectives for the implementation of Healthgrades health system solutions

Understand and translate client requirements to applicable system configurations, test scripts and other artifacts required for implementation

Coordinate with multiple development teams to accomplish data and application changes across environments

Configure, test, and deploy solutions in alignment with client requirements, and monitor deliverables to ensure on-time delivery of projects and tasks

Establish and maintain excellent working relationships with both client and internal personnel

Manage client expectations related to system capabilities with transparency to any requirements that fall out-of-scope or otherwise fall under Healthgrades’ vetting process

Perform routine analysis of new and existing data from disparate sources and business processes to improve data integrity and completeness

Identify product requirements and provide feedback for future product enhancements

What You Will Bring:

Bachelor’s degree in Business, Computer Science or relevant field, or equivalent experience

3 years of Business Analyst experience in a Salesforce environment, including experience translating business requirements into technical details

Salesforce Admin certification; Salesforce consulting and/or development certifications and Salesforce implementation experience is a plus

Excellent collaboration and communication skills, including leading large-group presentations with confidence

Ability to influence stakeholders and work closely with them to determine acceptable solutions

Strong problem-solving, analytical, and conceptual thinking skills

Demonstrated ability to plan, prioritize, and stay organized in a dynamic environment

Willing to travel up to 25% of the time

Why Healthgrades?

At Healthgrades, we recognize that our people drive our greatest achievements. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.

Purpose-Driven Business – we help people make more confident healthcare decisions

Changing the Game – dynamic, employee-focused culture with career advancement opportunities

Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Robust Perks – generous PTO, inclusive healthcare, learning & development programs, 401k contributions, tuition repayment, family planning resources & more!

Company info

Healthgrades Operating Company, Inc.
Website :

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