The implementation consultant must know the three things mainly I) “Handling Conflict” II) Changing Business process, III) Configuration Vs Customization. “Handling Conflict” is to study the requirement and determine what’s best for particular implementation irrespective of what the customer says they want . “Changing Business” process is major change to a business model or making an existing business process ineffective, quite a few business processes in use in an organization are formed as a result of how supporting infrastructure demands inputs to the process. “Congratulation ” is the goal of implementation consultant should be to address all gaps via “configuration” rather than customization

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The Role of the Implementation Consultant – 3 things you must know !

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